Legal · Held in the Quiet
Privacy Policy
The short version. We collect only what we need to take your order and deliver Held in the Quiet. We do not sell your information. We never see or store your card details — our checkout provider handles payment.
1Who we are
This Privacy Policy explains how Held in the Quiet (“we”, “us”) handles information when you visit this site or purchase the book.
2What we collect
- Order information — your name and email address, collected at checkout so we can deliver the book and send your receipt.
- Payment information — processed directly by our payment processor, Stripe. We never receive or store your full card number, CVV, or bank details.
- Order records — your purchase and delivery record is stored with our data provider, Supabase, so we can confirm your order and re-send your library link if needed.
- Basic usage data — standard, non-identifying analytics (pages viewed, device type, approximate region) to understand how the site is used.
3How we use it
- To deliver the book and send your purchase receipt and library link.
- To provide order support and process refund requests.
- To keep the site secure and prevent fraud.
4What we do not do
We do not sell, rent, or trade your personal information. We do not run third-party advertising trackers that follow you across the web.
5Third parties we rely on
- Stripe — checkout and payment processing, including any applicable sales tax calculation. Your payment data is governed by Stripe's own privacy policy.
- Supabase — secure storage of order records and the file that becomes your library link.
- Resend — delivery of your purchase and library-link email.
- Cloudflare — hosting of this website.
- Google Fonts — this site loads two web fonts from Google's font service.
6Cookies & local storage
This site does not use advertising cookies or tracking pixels. Your browser may store minor preferences locally; this data stays on your device.
7Data retention
We keep order records (name, email, purchase, and delivery status) for as long as needed for support, refunds, tax, and legal compliance. You may ask us to delete your information at any time, subject to legal record-keeping requirements.
8Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, reply to your delivery email — it reaches our support desk.
9Children
This site and product are intended for adults. We do not knowingly collect information from anyone under 16.
10Contact
Questions about your privacy or this policy? Reply to your delivery email and it will reach our support desk directly.