Legal · Held in the Quiet
Refund Information
All sales are final. Held in the Quiet is delivered the moment your payment clears, so it cannot be returned and we do not refund a change of mind.
If you paid and something went wrong with delivery or billing, reply to your delivery email and we will put it right — that is what the seven-day window below is for.
1Digital delivery, final sale
Held in the Quiet is a downloadable digital product. Delivery is electronic and immediate: the full book is made available to you the moment payment clears, nothing physical is shipped, and nothing can be un-read. We therefore do not offer refunds, exchanges, or credits for a change of mind, for purchasing by mistake, for purchasing the same book twice by choice, or because the book was not what you imagined it would be.
By completing your purchase you acknowledge that you are buying a digital product delivered instantly, that you receive it in full at that moment, and that no refund will be issued except in the narrow circumstances set out below.
2When we do refund — within 7 days
We refund, within seven (7) days of purchase, in these circumstances only:
- you paid and the book never reached you, and we are unable to deliver it to you by any means;
- the file you received is corrupted, incomplete, or will not open, and we cannot supply a working copy;
- a single purchase was charged more than once, in which case we refund the duplicate charge or charges.
In each of those cases, reply to your delivery email first. Almost every report of a missing book is a delivery problem we can fix in minutes by sending a fresh library link, and a working book is a better outcome for you than a refund.
3Delivery is to the address you give us
We are not responsible for a delivery that fails because the email address entered at checkout was mistyped, because your provider filed our message in a spam or promotions folder, because a mailbox was full, or because a filter at your end rejected it. Tell us and we will resend; we will not treat any of those as a failure to deliver.
4Chargebacks and disputes
Because the book is delivered in full and immediately, raising a chargeback or payment dispute rather than contacting us first is a breach of our Terms. We keep a record of every purchase and every delivery, and we will contest disputes with that documentation. Access to your library may be paused while a dispute is open. If you have a problem, reply to your delivery email — we would far rather fix it than argue about it.
5Your local consumer rights
Nothing here removes rights you hold under the consumer law of your own country. Where local law grants you a right we cannot exclude, that law applies regardless of what is written here.
6Contact
For any refund or order question, reply to your delivery email — it reaches our support desk directly.